| Technical Competency | Able to do? | When? | Complete |
| Can design simple networks from a well-defined specication and apply appropriate security products and processes | | | |
| Can install and configure network components, including switches, routers and firewalls | | | |
| Can optimise the performance of network systems and services | | | |
| Can monitor, test and adjust network systems and performance to meet accepted standards using diagnostic tools, analysers and other equipment | | | |
| Can apply diagnostic tools and techniques to identify the causes of network performance issues | | | |
| Can apply structured approaches to troubleshooting network issues and repair faults in hardware, software products and the network | | | |
| Can undertake system upgrades to network hardware, software and operating systems | | | |
| Can integrate network related software into an existing network environment | | | |
| Can interpret written requirements and technical specications for network activities and maintain accurate records of network maintenance activities | | | |
| Can log and respond to network service calls and provide technical network support to end users as required | | | |
| Can document work done in accordance with agreed procedures | | | |
| Can operate within the parameters of service level agreements, standards and/or agreed response times | | | |
| Can operate effectively in the business environment and responds to business issues related to network engineering | | | |